Charles Johnson
534 Lifford Ct
Hampton, GA
770-897-0916
cwjohnso2002@comcast.net
Education
B.B.A. Marshall University (MIS), Degree: May 8, 1999, GPA 3.18
October 2004 to Present – Independent Consultant
Provide IT support for local businesses and individuals. Installation and configuration of routers, switches, DSL, cable modem, Dell and IBM laptops, desktops, printers, etc. Web page design and maintenance utilizing FrontPage and Dreamweaver.
January 2000 – October 2004 - Marathon Oil Company Helpdesk Support
Responsibilities:
Provide technical assistance to corporate users with computer and software package problems. Configure and install technical components of corporate computers. Order corporate computer hardware and software packages. Monitor the imaging of corporate computers and the installation of software packages. Install and test software packages. Maintain inventory records and track equipment installation. Prepare progress reports to document the installation of computer peripherals and software. Provide corporate users with instructions and procedures for using software applications. Troubleshoot corporate computers and install software packages. Troubleshoot problems with corporate computers, interpret technical manuals, provide effective customer service, prepare administrative records and maintain written reports, operating corporate computers, including spreadsheet, database, word processing, presentation, and other related software; establish and maintain effective working relationships with other corporate personnel. Provided one-on-one training to new employees on standard help desk software applications. (Remedy, Outlook, Primus, Active Directory, etc). Provided immediate response to trouble tickets, prioritized user requests, and resolved complex issues. I successfully resolved hundreds of issues monthly without requiring escalation to a higher tier. Set up workstations and laptops for new employees; configured systems, ensured network connectivity, and installed and tested hardware and software.
Programming and System Development Life Cycle Experience
Two years experience working on team based projects at Marshall University utilizing Visual Basic, Business Process Modeling, Entity Relationship Modeling, Database Analysis & Design (MS Access, MySQL, and SQL Server), Input/Output Design and prototyping, User Interface Design and Prototyping, Feasibility and Cost-Benefit Analysis
Technical Skills:
WINDOWS 3.1 THRU WINDOWS XP - SQL SERVER – MYSQL – VISUAL BASIC – PHP – PHOTOSHOP DREAMWEAVER FRONTPAGE – MICROSOFT OFFICE – SAMBA – LINUX – REMEDY – DOS - FTP – TELNET – TCP/IP – VMWARE LAN/WAN – GHOST – NORTON – MCAFEE – REMOTE DESKTOP – PC ANYWHERE - VNC
Non-Technical Skills
Listening, Team Work, Adaptability to new technology, new languages, Transferring knowledge to application, Time management, Visualize/conceptualize
Verbal Communication, Problem solving process (decision tree, problem identification, analysis, solving)
References:
Available upon request